Coordinated Service Planning (CSP) brings together community service providers to provide coordinated service delivery for children and youth with multiple needs.
Coordinated Service Planning is for children and youth who reside in the City of Thunder Bay, the District of Thunder Bay and the Robinson Superior Treaty Area.
Whether at home, at school or in the community, Coordinated Service Planning provides families with a Single Plan of Care Coordinator and a Coordinated Service Plan that is shared amongst all service providers.
HOW WE CAN HELP
- Meet With You
- Gather Information
- Accomplish Goals
- Identify Vision
- Initiate Referrals
- Monitor and Support
CHILD AND YOUTH FAMILY CENTRED CARE
Here’s how staff can demonstrate Respect and Dignity every day:
- Introduce yourself, then describe your role
- Ask the child/youth and family how they would like to be addressed
- Respect the different perspectives the child/youth and family may have, without judgment
- Listen attentively when the child/youth and family are talking, sharing observations or expressing their needs and concerns – be present
- Acknowledge and greet the child/youth at their height level and make eye contact
Here’s how staff can demonstrate Information Sharing every day:
- Let the child/youth and family know what you are doing before and during an appointment/meeting
- Discuss with the child/youth and family to tell you if something you are doing will make them feel uncomfortable
- When ending a conversation, let the child/youth and family know when you will see or talk to them again, what needs to happen next, and who to contact with questions
- Ask the child/youth and family “What questions do you have?” and then wait…
- Provide plain language information verbally and in writing to help the child/youth and family make informed decisions
Here’s how staff can demonstrate Participation every day:
- Actively find out who is part of the family and ask who will be involved in care at home so you can plan together
- Look for strengths and unique insights that come from the child/youth and family’s lived experiences
- Work with the team including the child/youth/family to plan care, answer questions or resolve issues in a direct and timely way.
- Incorporate the child/youth and family’s perspective in goal planning and decisions
- Be patient and help the child/youth and family understand what to expect
Here’s how staff can demonstrate Collaboration every day
- Engage the child/youth and family as equal members of the team – think of their role as the experts in their experience
- Work as a team to support the child/youth and family during transitions and difficult situations
- Partner with the team to ensure recommendations are not overwhelming – provide coordinated care
- Respond to issues as a team, promptly and directly
- Encourage the child/youth and family to share their ideas, comments and compliments
Single Plan of Care Coordinators are embedded within each of the Provider Organizations and the family has the ability to choose which organization their Single Plan of Care Coordinator is from.